About Bausele

Q. Where can I buy a Bausele product?

A. Bausele products are sold exclusively through our Authorized Retailers, jewelers or online through a Bausele affiliate website. Please use the Store Locator in the menu of the website to find the location nearest to you.

 

Q. How can I contact Bausele?

A. We would love to hear from you. You may call us toll-free at 1800 882 848. For more details, click the "Contact Us" link in the menu of our website.

 

Q. How can I request a catalog?

A. Bausele does not publish a catalog at this time but you may view our full collection on our website.

 

Q. What makes the Bausele brand unique?

A. Bausele is the first Swiss made, Australian designed watch Company known for leading design and reliable craftsmanship. Each Bausele is unconditionally link to its Australian heritage because of the signature hollow crown feature. Each watch holds actual unique elements of Australia subtly contained on display within a signature one of a kind hollow crown, including Red Earth from the Outback, Sand from one of the beautiful beaches, or Opal from under this ancient land. Created to suit the modern Australian way of life, Bausele’s beautiful timepieces don't just incorporate elements of Australia, they are constructed with precision to withstand the raw and powerful elemental forces of Australia with precise engineering.

We invite you to learn more about our brand at Bausele.com.

 

Adding or Removing Yourself From Our Email List

Q. I no longer wish to receive emails from Bausele that are not directly related to my orders. How can I remove myself from your email list?

A. We’re sorry for any inconvenience. To stop receiving emails unrelated to your orders, simply click on the "Unsubscribe from the list" button at the end of the last email you received. 

You will no longer receive promotional emails from Bausele.

 

Q. How can I add myself to Bausele’s email list?

A. Simply enter your email address in the link at the bottom of our homepage “Get news and updates”.

 

Product Information

Q. When you say a timepiece is “40 mm” or “44 mm,” what exactly does that mean?

A. Our watch cases come in sizes ranging from 40 mm to 46 mm in diameter. It is the size of the watch case, crown excluded.

To convert inches to millimeters: Multiply inches by 25.4

To convert millimeters to inches: Divide millimeters by 25.4

 

Q. Do your timepieces come with a manual?

A. Yes. Each Bausele timepiece comes with a manual.

 

Placing Your Order

Q. Is there a reason to buy in-store instead of from your Online Boutique?

A. We love to meet clients in our partner stores where we can get to know them personally and share stories and latest news about the brand. However, our Online Boutique also features our complete product assortment and provides a convenient and secure shopping experience. Either destination features our complete collection.

 

Q. Are all of the timepieces displayed in your Online Boutique currently in stock?

A. If a “Purchase” button appears under an item in our Online Boutique, that item is currently available for purchase. If an item happens to be out of stock, this will be indicated on the product page.

 

Q. The item I am looking for doesn’t appear on your website. What should I do?

A. The item may be temporarily out of stock. Please call Bausele toll-free at 1800 882 848. They will be happy to try and locate the item for you.

 

Q. Which payment methods do you accept online?

A. We currently accept credit cards and those debit cards which can be used as a credit card or are capable of making PIN-less transactions. If you prefer, you may also arrange for payment via wire transfer by calling Bausele at 1800 882 848.

 

Q. Which credit cards do you accept online?

A. Bausele accepts the following credit cards for online purchases: Visa, MasterCard, and American Express. Debit cards may also be used as credit cards if the issuing bank offers that option.

 

Q. What are your policies regarding the safety and security of my payment information?

A. We make every effort to protect your security. Please see the security section of our privacy policy for more details.

 

Q. Can I place an order over the phone?

A. You can reach Bausele by calling 1800 882 848. He or she will be happy to assist you with our online ordering process. Please note that payment will have to be completed online as we can't take payment over the phone. Alternatively, your Representative can point you to the nearest partner retail stores who will be able to help you with your purchase.

 

Q. Can I place an item on hold?

A. Sorry, no. We cannot place merchandise on hold. However, you may pay with a credit card, which would allow you to pay for the item in monthly payments.

 

Q. If I place multiple orders online, can you combine those orders into a single shipment?

A. Yes. Individual orders can be shipped together.

 

Q. How long will it take to receive my order confirmation?

A. Once you place your order, an order confirmation email will be sent to you within minutes. If you do not see your order confirmation email, please contact us on 1800 882 848 (within Australia) or by filling the form under "Contact us". You may also want to check your “spam” or “junk” folder for the confirmation email.

 

Q. Is it possible to cancel my order once it has been placed?

A. There is a short interval where an order may be cancelled once it has been placed. To determine the status of your order, please have your order number available and call Bausele toll-free at 1800 828 848 or send us an email ("Contact us" in menu).

 

Q. Can I make changes to my order once I have received my order confirmation?

A. The payment method and shipping address may not be changed once you place your order. However, you may be able to make changes to other order details. To determine the status of your order and make any changes, please have your order number ready and call Bausele toll-free at 1800 882 848 or send us an email ("Contact us" in menu).

 

Q. How will Bausele update me about the status of my order?

A. We will send updates regarding the status of your order to the email address you provided when you created your account. These updates will include:

  • Order confirmation
  • Shipping confirmation

 

Q. Does your Online Boutique have purchase limits?

A. For the safety and security of our clients, we may contact purchasers to verify orders over a certain frequency or dollar amount.

 

Payments and Tax

Q. Which payment methods do you accept online?

A. We currently accept Visa, MasterCard and American Express, and those debit cards which can be used as a credit card or are capable of making PIN-less transactions. If you prefer, you may also arrange for payment via wire transfer by calling Bausele at 1800 882 848.

 

Q. I am buying a high-value piece and would like to arrange for a wire transfer. How may I do so?

A. Please call Bausele toll-free at 1800 882 848. One of our Client Services Representatives will be happy to assist you with the arrangements.

 

Q. I am trying to place an order online, but your website will not allow me to complete the payment process. What should I do?

A. We’re sorry for the inconvenience and ask that you please try again. If your order is still unsuccessful, please call Bausele toll-free at 1800 882 848 or send us an email under "Contact us".

 

Q. What are your policies regarding the safety and security of my payment information?

A. We make every effort to protect your security. Please see the security section of our privacy policy for more details.

 

Q. If my credit card is declined, will my order be cancelled?

A. No, you will not lose the items in your shopping cart. Please try to place your order again with a different credit card.

 

Shipping

Q. What shipping options do you offer?

A. Free Standard Shipping (5-7 business days) is included with each order. For your convenience, we also offer an Express Shipping option. Please contact us for more details either by phone 1800 882 848 or by sending us an email "Contact us".

 

Q. Do you ship orders worldwide?

A. Yes. Except for the United States where customers need to order through our affiliate website BauseleUSA.com.

 

Q. Can I arrange to pick up my purchase in one of your stores?

A. Sorry, no. We do not offer in-store pickup at this time.

 

Q. I need to receive my order in 2 days or less. Which shipping method should I select?

A. Express Shipping is the best option for rapid delivery. Please "Contact us" for this option or call us on 1800 882 848.

 

Q. Is it possible to ship my order to an address other than my billing address?

A. Yes. At the time of your order, please specify your shipping address if different from billing address.

 

Q. My order tracking shows that my order has been “delivered” but I have not received my package. What action should I take?

A. Please contact your local post office and then Bausele on 1800 882 848 or through the "Contact us" page.

 

Q. How can I track my order?

A. You will receive a tracking number with the shipping confirmation email.

 

Q. Why haven’t I been provided with tracking information for my order?

A. Tracking information will not be available until your order has finished processing and been marked as shipped. You will receive an email with tracking information as soon as those steps are complete.

 

Q. What packaging materials are used for shipment of your timepieces?

A. We use a special packaging to ensure safe shipment of your merchandise.

 

Returns

Q. Can I return items purchased from the Bausele Online Boutique?

A. Absolutely. We want you to be completely satisfied with your purchase. You may return merchandise purchased from our Online Boutique as long as the following 5 criteria are met:

  1. It has been less than 14 days from receipt of your shipment
  2. The item(s) must be in new or unused condition
  3. The item(s) have not been personalized (engraved)
  4. You include the original receipt and packaging with your return

To initiate a return, please call Bausele toll-free at 1800 882 848 to request a return authorization number.

 

Q. How soon will I receive a refund after I have returned my item(s)?

A. Most refunds are fully processed within 3-5 business days once we receive, inspect, and process your returned merchandise.

 

Product Care

Q. How do I set my Bausele timepiece?

A. First, make sure your timepiece is perfectly dry. Then, carefully unscrew the crown by winding it toward the “6” and pressing slightly inward until the crown loosens and pops out a bit. On some timepieces, this first position is for winding.

For watches equipped with “quick date,” pull the crown out to the first position and wind the movement until you reach the proper date. (Note: Avoid using the “quick date” method to change the date on your timepiece between the hours of 8 p.m. and 4 a.m. local time. Otherwise, you risk damaging the date advance mechanism.)

To change the time, carefully pull the crown out to the second (and last) position.

Once you have made the adjustments, push the crown back into place and, depending on the model, screw the crown back down to ensure proper water resistance.

 

Q. How can I ensure my timepiece’s water resistance?

A. After making any adjustments to your timepiece, push the crown back in and screw the crown down to ensure water resistance. Make sure the crown is secured properly before submerging your timepiece in water. (Note: Never depress the chronograph pushers while the watch is submerged.)

 

Q. How do I reset my timepiece’s power reserve?

A. When an automatic mechanical timepiece is not worn for a certain amount of time, the power reserve (42-48 hours depending on the model) is depleted and the timepiece will stop. To restart the timepiece, unscrew the crown and wind the movement by turning the crown 30-40 times. This will give your timepiece a sufficient power reserve to function normally.

 

Q. How do I set my timepiece with quick date?

A. To prevent damage to the date advance mechanism, avoid changing the date on your timepiece between the hours of 8 p.m. and 4 a.m. local time.

 

Q. How long will my leather band last?

A. Bausele leather straps are made with the finest quality leather. Under normal conditions and use, a strap will last an average of 6 to 12 months depending on the conditions to which it is exposed. For instance, contact with water or any other liquid may result in premature wear. By avoiding such damage, and taking good care of it, your leather strap may last longer than average.

 

Q. Can strong magnetic fields affect my timepiece?

A. Magnetic fields, if especially strong, can adversely influence the movement of both quartz and mechanical timepieces. To prevent this from happening, avoid leaving timepieces near equipment that can create a strong magnetic field such as speakers, refrigerators, and mobile phones. These devices may affect the performance of your timepiece.

 

Servicing

Q. Where can I have my timepiece inspected or repaired?

A. We invite you to call Bausele toll-free at 1800 882 848. An advisor will be pleased to guide you through the steps to send your timepiece for servicing. Alternatively, you may visit any Authorised retailer. Please remember to bring the proof of purchase to include with your service request.

 

Q. How do I register my timepiece for a warranty?

A. Your timepiece is automatically covered under our international warranty for 5 years from the date of purchase. When requesting warranty service, we ask that you present the international guarantee card which accompanied your timepiece at the time of purchase. 

 

Q. How often will my Bausele timepiece require servicing?

A. Just like the inner workings of a high-performance race car, the precise mechanisms in your timepiece require expert periodic maintenance in order to preserve their optimal performance. As a general rule, Maintenance Service is recommended on all timepieces approximately every 2 years or after a failed water resistance test. Quartz timepieces should be given a Complete Overhaul servicing approximately every 3-6 years. And mechanical or electro-mechanical timepieces should be given a full servicing approximately every 3-5 years.

 

Q. Does it matter where I have my Bausele timepiece serviced or repaired?

A. Bausele has official service center approved by Bausele to perform all warranty work.

 

Q. What does a Basic Service entail?

A. A Basic Service will include:

  1. Ultrasonic cleaning of the case and bracelet
  2. Calibration of the movement
  3. A time keeping test
  4. Replacement of case spring bars, back gaskets, crystal gaskets, crown gasket, and pusher gaskets, if applicable
  5. A water resistance test

 

Q. What does a Complete Overhaul entail?

A. A Complete Overhaul will include:

  1. Ultrasonic cleaning of the case and bracelet
  2. Disassembly and thorough cleaning of the entire movement
  3. Correction of all problems 
  4. Replacement of necessary movement parts, oiling, calibration, and reassembly 
  5. Replacement of case spring bars, back gaskets, crystal gaskets, crown gasket, and pusher gaskets, if applicable
  6. A water resistance test